Support Center

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Get the assistance you need, when you need it. Our dedicated support team ensures you get the most out of XYRA AI with expert guidance and rapid resolutions.

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Live Chat

Instant help from our team

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Email Support

Detailed assistance

24/7

Phone Support

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Support Channels

Multiple Ways to Reach Us

Choose the support channel that works best for you. Our expert team is ready to assist you across every channel.

Live Chat Support

Get instant answers from our support team through real-time chat. Available directly within your XYRA AI dashboard for quick resolutions.

Response Time: Instant

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Email Support

Send us detailed queries with attachments and screenshots. Our support team will respond with comprehensive solutions within 2 hours.

info@thexyra.ai

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WhatsApp Support

Message us on WhatsApp for quick queries and updates. Get support on the go with the convenience of your favorite messaging app.

+971 55 986 1141 · Quick Responses

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Getting Started

Set Up XYRA AI in 4 Easy Steps

Get your accounting up and running in minutes with our guided onboarding process.

1

Create Your Account

Sign up for free and set up your company profile with basic business details.

2

Connect Your Bank

Link your bank accounts for automatic transaction imports and real-time reconciliation.

3

Configure Settings

Set up VAT details, invoice templates, chart of accounts, and user permissions.

4

Start Using XYRA AI

Create your first invoice, record expenses, and let AI handle the categorization.

Resources

Learn & Grow with XYRA AI

Self-serve resources to help you master every feature and make the most of your accounting platform.

Video Tutorials

Step-by-step video guides covering every feature from invoicing to bank reconciliation. Perfect for visual learners.

Knowledge Base

Comprehensive articles, how-to guides, and troubleshooting tips. Search our library of 150+ detailed articles.

Webinars & Training

Join live webinars and recorded training sessions hosted by our accounting experts. Learn best practices and tips.

API Documentation

Developer resources for integrating XYRA AI with your existing tools and workflows. RESTful API with comprehensive docs.

Templates & Downloads

Free invoice templates, chart of accounts, VAT filing checklists, and more. Ready-to-use resources for your business.

Community Forum

Connect with other XYRA AI users, share tips, ask questions, and learn from the community of accountants and business owners.

FAQs

Frequently Asked Questions

Quick answers to the most common questions about XYRA AI support and services.

How do I contact XYRA AI support?
You can reach us through multiple channels: Live Chat (available in your dashboard), Email at info@thexyra.ai, Phone support for Pro and Enterprise users, WhatsApp, and our AI Chatbot which is available 24/7. Choose the channel that suits you best!
What are the support hours?
Our AI Chatbot and email support are available 24/7. Live chat is available Monday to Saturday, 9 AM to 7 PM IST. Phone support for Professional plan users is available Monday to Saturday, 9 AM to 7 PM IST. Enterprise plan users get 24/7 phone and chat support with a dedicated account manager.
How quickly will I get a response?
Response times depend on your plan: Free plan users get email responses within 24 hours. Professional plan users get live chat responses within 2 hours and priority email within 4 hours. Enterprise plan users get responses within 30 minutes across all channels.
Can I get help migrating from another accounting software?
Yes! We offer data migration assistance for Professional and Enterprise plan users. Our team can help you import data from Tally, Zoho Books, QuickBooks, and other popular accounting software. We'll ensure all your invoices, contacts, chart of accounts, and transaction history are transferred seamlessly.
Do you offer training for my team?
Absolutely! All users have access to our video tutorials and knowledge base. Professional plan users can attend our regular webinars. Enterprise plan users get custom onboarding and training sessions tailored to their team's needs, including hands-on workshops and quarterly refresher sessions.
Is there a dedicated account manager available?
Dedicated account managers are available for Enterprise plan users. Your account manager will understand your business, provide proactive support, conduct quarterly business reviews, and ensure you're getting maximum value from XYRA AI. They serve as your single point of contact for all needs.
How do I report a bug or request a feature?
You can report bugs through any support channel - Live Chat, Email, or Phone. For feature requests, email us at info@thexyra.ai or use the "Feature Request" option in your dashboard. We review all feature requests and prioritize them based on user demand. Your input directly shapes our product roadmap.
What if I need help outside business hours?
Our AI Chatbot is available 24/7 and can handle most common queries. You can also email us anytime and we'll respond first thing the next business day. Enterprise plan users have access to 24/7 live support. Additionally, our knowledge base and video tutorials are always accessible for self-serve help.

Still Need Help? We're Just a Click Away

Our team of accounting experts and technical specialists is ready to help you succeed. Don't hesitate to reach out!

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